Contracts


A full range of service contracts are available to allow for individual customer or site requirements. These include standard contracts which specify a set number of days, to unlimited service agreements.

  • Sample Analysis
  • Customer Service
  • Instrument Relocation

 

General Service

Remedial call out service is available outside contracted obligations. These are contracted on an hourly rate based upon travel and on-site hours with the addition of all incurred travel expenses.

Instrument Relocation

GB Scientific can take on the relocation of mass spectrometers. Upon reinstallation, the instrument would be brought up to the same specification determined by the engineer prior to dismantling.

Telephone Support

A business phone line is available for any inquiries or technical problems. It is GB Scientifics' policy to return telephone calls the same day when circumstances allow.

Consultation Service

This service allows the customer to utilize the experience and knowledge associated with and supporting GB Scientific. The customer has the option of gaining on-site training for routine operations, data acquisition and manipulation, preventive maintenance, simulation and diagnosis of systematic faults, dependent upon the circumstances surrounding the service request.